Big Rewards for Great Customer Service at United Airlines

Categories: Industry News | News

United announced a dually rewarding sweepstakes for its employees and passengers. They designed a mobile app (both Android and Apple friendly) that allows you to nominate its employees for excellent customer service.

What’s in it for you (the passenger)? The customer whose nomination is drawn as the Grand Prize winner will win a voucher for 2 round trip first class tickets, valid for U.S. travel or 2 round trip economy tickets valid for international to anywhere United flies. Others will receive prizes including frequent flyer mileage awards.

The employees that are nominated have the chance to receive cash prizes, with the top prize being $50,000 to one employee. Other cash prizes to employees will be for $25,000, $10,000, $5,000 (three prizes) and $2,500 (ten prizes).

What an excellent way to promote great customer service. This is the newest program at United that rewards employees for contributing to the company’s success. For 2011, employees earned $265 million in profit sharing, more than $40 million for on-time performance, and 11 employees received brand new cars for perfect attendance.

To read the entire article, please visit United Continental Holdings page here.